Why Every Tech Learns the Hard Spindles
In a small, niche shop you can't rely on one person. Martin Engster on cross-training Centerline's technicians — and the bonus they earn as they learn harder spindles.
In a small, niche shop, you can't rely on one guy. If he's out sick and he's the only one who can do that spindle, the job sits and waits.
So we cross-train. The more each technician can do, the better off the whole company is.
We also reward it. Our techs earn a bonus as they learn harder, more complex spindles. It helps them grow. It helps us. And it means our customers aren't waiting.
How do you train your team?
